Returns & Refunds Policy

⭐Order Cancellation (Before Order Shipment)
If you need to cancel your order, please contact us as soon as possible. You can cancel before your order has shipped. Cancellations are subject to PayPal processing fees. Please contact our customer service for assistance.
For custom products canceled during the production process, the buyer is responsible for any fees incurred.
You can contact customer service at any time through the chat window in the lower right corner or email us at info@junzhouhome.com.

⭐Refund and Return Policy
We offer a 30-day return policy, meaning you have 30 days to return your item after receiving it. To be eligible for a return, your item must be in the same condition you received it, unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase to receive a refund.
To initiate a return, you can contact us by email at info@junzhouhome.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Returns without a prior request will not be accepted. Product Damage/Defect Issues
Return shipping is the customer's responsibility unless the return is due to a product defect, shipping error on our part, or damage during shipping. In these cases, we will provide a prepaid shipping label for your convenience.

⭐Refunds
We kindly ask that you contact us before initiating any refund requests through your bank or credit card company. In most cases, we can resolve any issues or disputes quickly and efficiently through direct communication. Our customer service team is always ready to assist you and resolve any issues. We are committed to providing the best customer service and working hard to reach a fair resolution.
If you do not receive your refund within the specified timeframe, please check your bank account or contact your credit card company, as it may take some time for the refund to be credited. If you have completed these steps and still have not received your refund, please contact us by email at info@junzhouhome.com.

⭐Shipping Time
We are committed to delivering your order as quickly as possible. Please allow 2-4 calendar days for processing and shipping for all orders.
The estimated delivery time for your order may vary. After your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to check the estimated delivery time on the carrier's website. International orders are shipped based on the product's fulfillment center.
Average international shipping time: 10-30 days
Some factors beyond our control (such as natural disasters, holidays, and weather) may cause shipping delays. While most packages arrive on time, our carriers may encounter certain circumstances that cause delays. Therefore, we cannot guarantee exact delivery times.

⭐Contact Information
If you have any questions or concerns about our return and refund policy or your order, please feel free to contact us:
Junzhou Home
Email: info@junzhouhome.com
WhatsApp: +8618933539190